National Marine Manufacturers Association and the Marine Retailers Association of America established this Marine Industry Consumer Bill of Rights jointly.
You have the right to:
Sales:
* The assistance of a capable and knowledgeable sales consultant
* Advertising and representations that are truthful and factual
* A written disclosure of all details associated with a purchase
* An explanation of the proper usage and operation of products
* Products properly prepared, inspected and tested before delivery
* The delivery of new products as scheduled
* An explanation of all maintenance requirements and schedules established for your product
* An explanation and written copies of warranties on all products and major components
Service:
* The explanation of maintenance/repair plans including estimated repair time and cost
* An itemized list of all charges (both warranty and retail) with thorough explanation
* Prior approval of changes in repair costs or additional charges should they occur
* Maintenance/repair work done right the first time by knowledgeable trained technicians
* Maintenance/repair work completed when promised
* Timely notice of changes in service delivery time if delays are experienced in repair completion
* Inspect any replaced/damaged components upon presentation of the invoice/work order
Operations:
* Fair, open and honest treatment without discrimination
* Respectful, professional and accurate responses to all your product questions and requests
* Privacy and confidentiality of customer records
* Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations Learn More…
