Marine Industry Consumer Bill of Rights: What You Can Expect From Us.
Sales
- The assistance of a capable and knowledgeable sales consultant
- Advertising and representations that are truthful and factual
- A written disclosure of all details associated with a purchase
- An explanation of the proper usage and operation of products
- Products properly prepared, inspected and tested before deliver
- The delivery of new products as scheduled
- An explanation of all maintenance requirements and schedules established for your product
- An explanation and written copies of warranties on all products and major components
Service
- The explanation of maintenance/repair plans including estimated repair time and cost
- An itemized list of all charges (both warranty and retail) with thorough explanation
- Prior approval of changes in repair costs or additional charges should they occur
- Maintenance/repair work done right the first time by knowledgeable trained technicians
- Maintenance/repair work completed when promised
- Timely notice of changes in service delivery time if delays are experienced in repair completion
- Inspect any replaced/damaged components upon presentation of the invoice/work order
Operations
- Fair, open and honest treatment without discrimination
- Respectful, professional and accurate responses to all your product questions and requests
- Privacy and confidentiality of customer records
- Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations
