5 Star Certified Boat Dealer: Your Rights. Our Promise.

Preamble

Our dealership subscribes to the Marine Five Star Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

You have the right to:

Sales

The assistance of a capable and knowledgeable sales consultant
Advertising and representations are truthful and factual
A written disclosure of all details associated with a purchase
An explanation of the proper usage and operation of products
Products properly prepared, inspected and tested before delivery
An explanation of all maintenance requirements and schedules established for your product
An explanation and written copies of warranties on all products and major components

Service

The explanation of maintenance/repair plans including estimated repair time and cost
An itemized list of all charges (both warranty and retail) with thorough explanation
Prior approval of changes in repair costs or additional charges should they occur
Maintenance/repair work done right the first time by knowledgeable trained technicians
Maintenance/repair work completed when promised
Timely notice of changes in service delivery time if delays are experienced in repair completion
Inspect replaced/damaged components upon presentation of the invoice/work order

Operations

Fair, open and honest treatment without discrimination
Respectful, professional and accurate responses to all product questions and requests
Privacy and confidentiality of customer records
Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

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